SUPPORT

DNS Services provides a full service Technical Support Center with a variety of ways to provide support for its products. Our technical expertise and support services ensure that customers can quickly deploy new services while maintaining maximum system uptime. DNS Services has established a comprehensive escalation program to guarantee customers a prompt, reliable resolution for any technical issue they might have.

 

Phone Support

DNS Services has an expert support team dedicated to accurately addressing customer issues promptly. Technical support representatives field first line calls from customers, and follow a rigorous support process to ensure prompt resolution to any customer request. During normal business hours, support technicians are available to respond to any of our Bussiness Plus and Enterprise class customers.

Support on a 24 x 7 basis is also available for Enterprise class customers. For inquiries about upgrading your account, please contact a sales representative using our contact form.



Technical Support

The Support Team's goal is to quickly resolve any software issues. The Team has extensive experience supporting customers in all their DNS routing needs. Once a ticket is logged and prioritized, the ownership of problem resolution stays with the originating support technician. All tickets are tracked using a special system that provides the engineer with all the current information on any open ticket, and identifies what actions have been taken since the ticket was initiated.

When needed, Support Team technicians are available for troubleshooting and problem resolution for our Enterprise class customers. For inquiries about upgrading your account, please contact a sales representative using our contact form.


Frequently Asked Questions

For help with some of our most commonly asked questions, please visit our FAQ.


Web Support

For online support with technical issues, please immediately submit a support ticket here using the form below. Average response times vary from 15 minutes to 24 hours, depending on the issue.


* ACCOUNT ID: 
* DOMAIN URL: 
* EMAIL: 
  CATEGORY: 

* DESCRIBE THE ISSUE IN AS MUCH DETAIL AS POSSIBLE: